Frequently Asked Questions

Below you will find answers to frequently asked questions we receive. If you still have queries don’t hesitate to get in touch with the BaySwim team.

Swimming Caps

Everyone with long hair is required to wear a swimming cap and it is recommended anyone aged three years and over also wears one. This is for pool hygiene and for swimmer comfort by keeping hair out of eyes and water out of ears.

We have great ranges of googles and swimwear available for purchase at the receptions of Baywave TECT Aquatic & Leisure Centre, Greerton Aquatic & Leisure Centre and Mount Hot Pools. Take a look next time you’re visiting one of these great venues!

Blue cards

Once you scan in at reception, the receptionist provides you with a blue card for you to then pass on to your instructor. These cards are to show the instructor that you have scanned to register attendance, and that the receptionist has had the opportunity to communicate with you regarding anything relevant to your account.


At any time during the quarter you are eligible to take a two week break free of charge from our programme – please just see reception for a suspension form in advance. As suspensions are at no cost we do not offer makeup lessons for the suspended sessions.

Make Up Lessons

BaySwim offers one make-up session per participant, per swim school quarter, free of charge for unforeseen reasons such as illness or injury. Make-up lessons must occur within the same swim school quarter and can be booked two days in advance, subject to availability.

Welcome Packs

Every new BaySwimmer* receives a welcome pack full of goodies including Merchandise discount, Clubfit gym vouchers, and a family pass to the Mount Hot Pools plus more. You can pick up your welcome pack from reception on the day of your first lesson.

*Welcome packs are for first time participants of the BaySwim learn to swim programme only.

Level Progression

The award-winning Northern Arena Programme that is used by BaySwim is based upon many little levels to increase progression opportunity. As soon as your child has mastered a level by demonstrating the required skills confidently over 2 – 3 lessons, he/she can immediately shift up to continue progression.  Under 5’s levels are, however, set with age ranges to ensure developmental stages are met through repetition and that the children have a good base before moving into school age lesson structures.  Lesson plans are continually assessed and developed to ensure we are being progressive and leading the industry.